Andy and Trillium Cremation Ltd came to our rescue when my husband passed very suddenly! We were lost but they were very professional and extremely compassionate towards our need to keep things simple! They were very accommodating when COVID did not make things easy but they handled everything in a timely manner! I would highly recommend their services and would not hesitate to use them again if the occasion arises again!
Barbara Camara of London, Ontario
I would highly recommend Trillium Cremation. From my first call I was treated with empathy, care and respect. As someone who is young and new to the very hard and emotional process I am so relieved that I called Trillium Cremation. Andy was there for me every step of the way. He was happy to meet me for business purposes such as dropping off the ashes in Toronto close to where I live. As for the other services provided the staff were just as empathetic and professional. They were patient, kind and educated on the process. Thank you to Trillium for making one of the hardest times in my life a little bit easier. I cannot thank you enough.
Andy was recommended to my family when both my parents passed 3 weeks apart. We found Andy and his team to be very professional and sympathetic to our loss. We would recommend Trillium to anyone who is need of their services.
I found Trillium purely by doing an internet search for what I wanted....a straightforward cremation service without any pressure to buy any item or service that I did not want or need. I was rewarded with assistance, kindness and support.
They more than delivered what I asked for, and would have gladly done more I am sure. As it was, Andy delivered my mother’s ashes to me two days before Christmas, when the weather would have made it easier to wait. See above.
The service is highly recommended.
We experienced a very sad event in October of 2017..a family member passed away unexpectedly. Andy was there to help us with the information required for all forms, he was considerate, very easy to deal with, allowed for the grieving process and helped us through the various decisions we had to make. I thank Andy for his understanding and patience with our son, who experienced a great deal of difficulty with the procedures. We will definitly be calling upon him again. He is the utmost in professional manner.
Andy was so helpful and supportive throughout the process of arranging my late love Stephanie's cremation. And the daily grief support messages really were a lifeline for me throughout the next year. Thank you Andy.
Many thanks go out to Andy and Trillium Cremations for all the professional and personal support he and his team provided on the death of my brother. I had contacted Andy just before my brothers passing to discuss what services Trillium offered and the procedures to follow in case of a death at home. He was prompt in his reply, thorough in his explanations and fully understanding of our situation. All aspects of the care provided, including transport and cremation, were outstanding and I would not hesitate to use them again or to recommend them to others.
When our beautiful daughter Nicole passed away we were all caught off guard. No will, no clear instructions, no thoughts on how to proceed. One google search, a phone call to Andy and everything became a little bit easier. He made sure we received what we needed and wanted, never trying to "upsell" or take advantage of our vulnerable state. Thank you, Andy, and also to your staff. You truly made a very difficult time a little more bearable.
Thank you Andy for your help during a trying time. You went above and beyond with your advice, and services. At a time when I was exhausted and unsure of what to do, you helped me fulfill my husband's wishes. I would definitely recommend you to family and friends.
During a very sad difficult time , I was very grateful to have the services of Trillium Cremation. Andy , the director was extremely patient , kind and reassuring with every question that I threw at him . Any emails sent were always answered promptly which eased my mind . Everything that I had requested was taken care of in a very professional and compassionate way . I would be more that happy to recommend Trillium to anyone . Janette Henderson , Hamilton , Ontario October 3, 2019
In this age of Googling companies on the internet you can never be sure exactly what to expect or believe. I am so thankful that I called Trillium Cremation upon the recent death of my husband. Andy was nothing but professional and his honesty, integrity and quick responses to my texts and emails made this sad and overwhelming experience a bit more bearable. I would not hesitate to recommend Trillium Cremation to friends and family and if the need arises again, I will not hesitate to call. Thank you Andy, I appreciate all you have done over the last week.
Our Mother took ill very suddenly and left us abruptly! We didn't see this coming at all and thanks to Andy, arrangements were made and followed through without a hiccup. Trillium is very professional, respectful and show a wonderful sense of empathy and support. I would not hesitate to use Andy's services again. Many thanks kind sir!
My mother passed away a few days ago after a long illness and I thought my father made arrangements but he didn't. With both of us feeling overwhelmed, it was fortunate we found Andy. We spoke on the phone and he took care of everything. He walked us through all we needed to do, and seem to anticipate every question. He was always reachable, gave us accurate quotes and time lines. Thank you Andy, your compassion helped us through a very difficult time.
Truly professional. We are pleased with the end of life services we purchased and prepaid. Would not hesitate to recommend. Well thought of in their industry...
We could not have coped with the last two weeks without Andy's help. He was never intrusive, but handled everything in a professional, caring and competent manner. No detail was overlooked. Andy dealt with the family dynamics and personalities with calm and grace. He made it so much easier to deal with our grief. Thank you, Andy, should the need arise, we would call upon you again.
I would like to thank Andy for all his help when my farther in law passed. We did not know what to do and with one call everything was taken care of. It was a great relief to have the support Trillium provides.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.